Q) What’s a typical day like?
A) The bus leaves around 7am, depending on your pickup location. It is recommended you arrive at least 15 minutes early so you can stow your equipment, check in and find a seat on the bus. If you plan on sleeping in the morning, it is suggested you bring earplugs in the event that other passengers decide not to sleep. We typically arrive at the resort around 9am depending on traffic conditions. Then, after enjoying a full day of skiing, the bus will depart the resort at 4:15pm. Again, it is recommended you arrive at least 15 minutes early so that you avoid the risk of missing the bus. Once on the road, we will play a movie for your enjoyment on the ride back to Denver. You will arrive home around 6:00pm depending on traffic conditions.
Q) What do I need in order to board the bus?
A) You must bring a print out of your receipt/voucher as well as a Photo ID. Only the person listed on the receipt/voucher may board the bus. All tickets as well as loyalty perks are non-transferrable.
Q) May I buy a ticket for a friend?
A) Yes, you may either use the “Gift” option at checkout or you may purchase up to two tickets in a single transaction. If you choose to purchase two tickets in one transaction, remember that both passengers must board the bus at the same time and one of the passengers must bring a Photo ID matching the name listed on the voucher.
Q) Do I have to be a college student to use University Ski Bus?
A) Anyone is welcome to use our service.
Q) What’s your refund policy?
A) You may email us at email@example.com at least 48 hours in advance of your trip if you wish to receive a refund. For example, you would need to email us by 7am on Thursday in order to get a refund for a Saturday trip.
Q) Are your buses safe?
A) We work with reputable charter bus companies that rigorously inspect their buses on a regular basis as well as before each trip. They have received the highest safety ratings by the Department of Transportation. Each driver is rigorously screened and trained as well as experienced in chain installation and winter driving conditions.
Q) What if the weather is bad? Will the trip be cancelled?
A) Road crews do an outstanding job of keeping the roads clear. It is very unlikely that we will cancel a trip due to weather. We work with the most highly regarded bus companies that only employ drivers who are trained in winter driving conditions and chain installation. Once we hit the road, if an unforeseen circumstance such as an I-70 or tunnel closure occurs and leaves us with no option but to turn around, all passengers will receive a 50% refund in order to recover some of the cost of chartering the bus. Again, this is an extremely rare situation and has yet to occur.
Q) What should I bring?
A) You should bring all the clothing and equipment you would normally bring skiing. Consider bringing earplugs and food to enjoy on the bus. Please note that we cannot be held responsible for any lost or stolen items. Leave valuables at home.
Q) What shouldn’t I bring?
A) Please do not bring alcohol, drugs, weapons or valuables on the bus. We are not responsible for lost or stolen items.
Q) Will the bus make stops?
A) The bus does not make any stops, but there is a restroom onboard.
Q) What if I miss the bus?
A) In order to maintain a great experience for all guests, the bus will not wait for latecomers. If you miss the bus, you are responsible for finding your own transportation at your expense. It is recommended that you arrive at least 15 minutes early to avoid running the risk of this happening. Remember that it can take time to get to the parking lot, especially if you need to get back to the front side of the mountain or if you need to take a gondola. Sometimes, there can be a line to get on the gondola. You should start heading to the parking lot no later than 3:15pm.
Q) Can I leave my belongings on the bus while I ski?
A) Yes, you may leave your belongings on the bus during the day. However, the bus will be locked and you may be unable to retrieve them if you need them. Remember, we are not responsible for lost or stolen items and it is not recommended you leave valuables on the bus.
Q) If I can’t go can I give my ticket to a friend?
A) No. All tickets are non-transferrable.